Tracking Number Amazon: How to Find, Use, and Troubleshoot It

Your Amazon tracking number is a unique code assigned to your shipment once it leaves the warehouse. You can find it in your shipping confirmation email or by going to Your Orders on the Amazon website or app and clicking Track Package next to the relevant order.

Quick Answer — How to Find Your Tracking Number Amazon

Most people land here because they can't find their tracking number or it isn't working. Here's the fastest path to it.

On the Amazon Website

1. Sign in to your Amazon account
2. Go to Returns & Orders (top right corner)
3. Find the order you want to track
4. Click Track Package
5. Scroll down to the shipment details — your tracking number appears at the bottom of that page

On the Amazon Mobile App

1. Open the Amazon app and tap the three-line menu
2. Tap Your Orders
3. Select the order
4. Tap Track Package
5. Your tracking number is listed under the carrier name in the shipment details

In Your Shipping Confirmation Email

Amazon sends a shipping confirmation email as soon as your order dispatches. That email contains a Track Your Package link. Clicking it takes you directly to the tracking page. The tracking number itself is usually visible in the shipment details section of that page — not always in the email body itself.

What's often overlooked: If your order contains multiple items, each item may ship separately with its own tracking number. Always check each shipment individually under Your Orders.

What Is an Amazon Tracking Number?

A tracking number is a unique identifier attached to your package the moment Amazon creates a shipping label. As the package moves through sorting facilities and carrier networks, it gets scanned at each point — and those scans feed the tracking updates you see in Your Orders.

Tracking Number vs. Order Number — What's the Difference?

These two are frequently confused, and understandably so.

In short: the order number tells Amazon what you bought. The tracking number tells the carrier where your box is.

Amazon Tracking Number Formats by Carrier

Not all Amazon tracking numbers look the same. The format depends entirely on which carrier is handling your delivery. Here's a quick reference:

UPS Tracking Numbers

UPS tracking numbers for US domestic packages almost always start with 1Z followed by 16 alphanumeric characters. If your number doesn't match this format, double-check that you copied it correctly — a single character error will cause the lookup to fail entirely.

USPS Tracking Numbers

USPS numbers are purely numeric, usually 20 to 22 digits long. Amazon sometimes routes packages through a mail forwarder before handing them to USPS — which means the number may not appear in the USPS system right away. In practice, most shipping operations allow up to 48 hours before treating this as a real problem.

Amazon Logistics (TBA, TBM, TBC)

Tracking numbers beginning with TBA are handled entirely by Amazon's own delivery network, as outlined in the Amazon company overview on Wikipedia. These cannot be tracked on UPS, USPS, or FedEx websites — only through Your Orders on Amazon's platform. TBM and TBC prefixes follow the same rule.

China Post and International Carriers

If your item was shipped from China, your tracking number likely looks like LX123456789CN or RX123456789CN. These use China Post's format and typically take 15 to 35 days for delivery. Third-party tracking aggregators support these numbers; Amazon's own tracker may show limited updates for international shipments.

Equick Tracking Numbers

Equick is a Chinese logistics provider used by some Amazon marketplace sellers. Valid Equick numbers follow a specific format — something like EQKME1120020300YQ. If your Amazon order page says "Equick" but your number looks like a random string of letters and digits, that's not a trackable Equick number. Contact the seller and ask for the correct one.

How to Track Your Amazon Package

Tracking via Amazon Website or App

Once you have your tracking number, the simplest approach is to stay within Amazon's own platform. Go to Your Orders, click Track Package, and Amazon will show you a simplified status timeline pulled directly from the carrier.

Tracking a TBA Tracking Number

TBA numbers work differently. Since Amazon Logistics operates its own delivery network, external carrier sites have no data for these shipments. Your only reliable option is:

1. Go to Your Orders on Amazon
2. Click Track Package next to the relevant order
3. Copy the full URL of the tracking page that opens
4. Use that URL — not just the TBA number — if you want to check it on a third-party tracking site

Tracking Without Logging In — Is It Still Possible?

Since April 2021, Amazon requires you to be signed in to access tracking updates. There is no official workaround for this. If you received a tracking link in your email before this policy change, it may still open — but for current orders, sign-in is required.

Tracking an Order Someone Else Bought for You

Ask the buyer for either the tracking number or the Amazon order number. Once you have either, you can enter the tracking number on the relevant carrier's website directly — you don't need access to their Amazon account for that.

How to Check Your Amazon Delivery Confirmation Photo

For many deliveries handled by Amazon Logistics, the driver takes a photo of the package at the delivery location. To view it:

1. Go to Your Orders
2. Click Track Package on the delivered order
3. Scroll down — if a photo was taken, it appears near the delivery confirmation

This photo can be genuinely useful if your package is marked delivered but you can't find it. Check the location in the photo carefully — packages are sometimes left at a side door, garage, or building lobby that's easy to miss.

Amazon Tracking by Country

Amazon US Tracking

Amazon US uses a mix of carriers including UPS, USPS, FedEx, and its own Amazon Logistics network. As reported by TechCrunch, Amazon has expanded its logistics capabilities significantly, now offering freight, fulfillment, and parcel shipping across a network of over 200 US fulfillment centers.

Specialty carriers like OnTrac (same-day Seattle), Parcel Pool (Alaska/Hawaii), and regional carriers are also used for certain delivery areas. When a regional carrier is involved, the national carrier's website may not reflect accurate updates.

Amazon UK Tracking

Amazon UK works with Royal Mail, Hermes (now Evri), DPD, and Yodel among others. Royal Mail First and Second Class deliveries are generally not trackable — no tracking number is issued for these. If your tracking number starts with something like AA0035084649, it's a Deutsche Post Brief format and may only be trackable via specific platforms.

Amazon Canada Tracking

Amazon Canada uses Canada Post, Intelcom, Purolator, UPS, and Amazon Logistics. Tracking works the same way as the US — Your Orders is the primary place to check, and the carrier's own site can be used if you have a non-TBA tracking number.

Amazon Orders Shipped from China

Packages sent from Chinese sellers often travel through China Post, Equick, or Yun Express before being handed to a domestic carrier in the destination country. Tracking updates can be sparse during the international transit phase — this is normal, not a sign that the package is lost.

Understanding Amazon Package Tracking Statuses

Tracking statuses can be confusing, especially when the same underlying event is described differently by Amazon versus the carrier's own site.

What "Label Created" Means and Why It Stays There

"Label Created" simply means Amazon has generated the shipping label — the carrier has not physically scanned the package yet. This status can sit unchanged for 24 to 48 hours, especially during high-volume periods. It doesn't mean your order is delayed. It usually just means the batch hasn't been picked up from the fulfillment center yet.

What "Preparing for Shipment" Means

This is the stage before a label even exists. Your order is being picked and packed. In practice, this status typically resolves within 1 to 2 business days for standard orders. For items that are backordered or shipping from a third-party seller, it can take longer.

What "Delivery Attempted" Means

This means a driver came to your address and could not complete the delivery — either no one was home, there was no safe place to leave the package, or access to the building was unavailable. The next step depends on the carrier: USPS typically tries again the next day and may leave a notice; UPS makes up to three attempts before returning the package.

How Long Until You Get a Tracking Number After Ordering?

Standard Orders

For orders fulfilled by Amazon, a tracking number is usually generated within 24 hours of placing the order — often sooner. You'll receive a shipping confirmation email when the label is created. That email may arrive before the carrier actually scans the package, which is why the tracking number might not show live updates immediately.

Same-Day and Two-Day Delivery Orders

Same-day and two-day orders through Amazon Logistics get TBA tracking numbers, which can appear much closer to the actual dispatch time. Don't be surprised if the tracking number only shows up a few hours before delivery — that's typical for this type of shipment.

How to Cancel an Order Before a Tracking Number Is Issued

If no tracking number has been generated yet, your order likely hasn't shipped. You can still cancel it by going to Your Orders > Cancel Items. Once a tracking number is issued and the carrier has the package, cancellation is no longer possible through the standard process — you'd need to wait for delivery and then initiate a return.

Amazon Tracking Number Not Working — Causes and Fixes

Tracking Number Not Recognized by Carrier Website

This is the most common complaint — and in most cases, it just means the package hasn't been scanned yet. A label can be created hours before a driver physically picks up the package. Give it at least 24 hours before assuming something is wrong.

Tracking Information Not Updating

If tracking updates have stopped for more than 48 hours and your estimated delivery date has passed, the most likely explanations are: the package is in transit between two scan points (common for long-distance shipments), or it's sitting in a regional facility during a high-volume period. Wait an extra day or two before contacting support.

No Tracking Number Provided by the Seller

Some marketplace sellers — particularly those shipping inexpensive items internationally — don't attach tracking to their orders. If the item doesn't arrive, contact the seller first, then Amazon's buyer protection team.

What to Do If Your Amazon Package Is Missing or Not Delivered

Package Shows as Delivered But Not Received

Start with the basics before contacting anyone:

• Check all entry points to your home — side doors, back porch, garage
• Ask a neighbor if they received it by mistake
• Check your building's mailroom or parcel locker area
• Review the delivery confirmation photo in Your Orders if available

If none of that helps, wait until the end of the day (around 8 PM). Occasionally a driver marks a package as delivered slightly before it actually arrives. If it's still missing the next day, contact Amazon through Your Orders.

Check Amazon Locker If Used as Delivery Point

If you chose an Amazon Locker as your delivery address, you'll receive a pickup code by email once the package is deposited. Lockers hold packages for three calendar days. If you don't pick it up within that window, Amazon automatically returns it and issues a refund.

Package Marked as Undeliverable

Undeliverable packages are returned to Amazon. Common reasons include: no safe place to leave the package, an inaccessible delivery address, a P.O. Box that's too small for the item, or three failed delivery attempts. Once Amazon receives the return, a full refund — including shipping — is processed automatically.

Package Lost in Transit

If Your Orders shows "Lost in transit" or "Lost by carrier — undeliverable," contact Amazon directly. You're entitled to a replacement or refund. Amazon's buyer protection covers this for both fulfilled-by-Amazon and most marketplace orders.

How to Contact Amazon If Tracking Completely Fails

1. Go to Help at the bottom of any Amazon page
2. Select A Delivery, Order or Return
3. Choose the relevant order
4. Select Tracking shows delivered but item not received or the closest matching issue
5. Choose between chat, phone callback, or email

Chat and phone callback are typically faster than email for tracking issues.

Conclusion

Your Amazon tracking number lives in Your Orders or your shipping confirmation email. TBA numbers stay within Amazon's platform. Most tracking issues — stuck statuses, unrecognized numbers — resolve within 24 to 48 hours without any action needed.

Frequently Asked Questions

Can I track an Amazon order without a tracking number?

Yes. Go to Your Orders and click Track Package — Amazon tracks the shipment on your behalf even if no external tracking number is visible. You can also enter your Amazon order number (format: 123-4567890-1234567) on some third-party tracking sites.

Why is there no tracking information on my Amazon order?

The first carrier scan sometimes doesn't happen until the package reaches a regional hub. Some international shipments and Standard shipping orders have limited or no tracking. Marketplace sellers occasionally don't provide tracking for low-cost items.

What does a TBA tracking number mean on Amazon?

TBA stands for Trackable Barcode, Amazon. It means your package is being delivered by Amazon Logistics, Amazon's in-house delivery service. These numbers can only be tracked within Amazon's platform — not on UPS, USPS, or FedEx websites.

How do I track an Amazon Prime order?

Exactly the same way as any other order. Go to Your Orders, find the order, and click Track Package. Prime orders often use Amazon Logistics (TBA numbers) for two-day delivery.

What should I do if I never received a tracking confirmation email?

Check your spam folder first. If it's not there, go directly to Your Orders on Amazon — tracking information is always available there once the order ships, regardless of whether the email arrived.