Outsourcing is one of those things that sounds simple in theory and rarely feels simple in real life. After all, what more is there to it than you hand over work, cross your fingers, and hope the people on the other end understand what’s at stake… When you put it like that, you’ll see how it can be an issue, and it’s one that some companies get, but a lot don’t.
Felcorp Support seems to actually get it, and because of that you can just trust that they’ll focus on one thing and do it well, and that one thing is supporting accountants, financial advisers, and insurance agencies.
They Stick To A Niche
They don’t pretend to work with everyone, and that’s a good thing – they work with financial services, which is clearly a very specific world where compliance isn’t optional and mistakes cost money. You can’t fake your way through bookkeeping or insurance claims, and that’s probably why Felcorp works so well for the right clients.
Instead of trying to stretch themselves across ten different industries, they’ve just doubled down on the one they actually understand, and it shows in the fact that their whole setup, from how they talk about their services to how their teams operate, is one that does the job.
Where Their Teams Are Based
Their offshore teams are in the Philippines and India, and although it’s true that that’s pretty common, in their case it’s used smartly.
The Philippines brings strong communication skills and a good cultural fit with Western businesses, and India has a long history with process-driven and data-heavy work. Together, that gives them a mix of skill and efficiency that works for their kind of clients.
And because they’re not dealing with London or Sydney salaries, they can keep costs down without cutting corners, so it’s a practical setup.
They Show Their Prices
This one might seem like a tiny thing, but it says a lot because most outsourcing companies won’t tell you what anything costs until you’ve been on three calls with someone in sales. Felcorp just puts it on their website with no hiding.
That kind of openness is rare in this industry, and it not only saves time, but it also builds trust before you’ve even spoken to anyone. If you’ve ever gone through that exhausting song and dance with other providers, this will feel like a relief.
What They Actually Do
Their services are pretty clear.
- For accountants, they handle things like bookkeeping, payroll, and compliance admin.
- For financial advisers, it’s onboarding, reporting, and everyday operational stuff.
- For insurance agencies, they’re increasingly focused on claims management and other back-office tasks that take up time but can’t be rushed.
The key thing is they’re not just providing staff, they actually integrate with your workflows and give you reporting so you can see what’s going on, which really matters. A lot of outsourcing companies still treat their work like a black box, but Felcorp doesn’t.
How They’ve Grown
They started in Australia and slowly expanded into the US and UK, and shown steady growth all along, meaning they know what they’re doing and their plans are working.
It suggests they’ve been building something solid and letting word of mouth do some of the work, and it makes sense because the US and UK both have huge financial and insurance sectors, but they’re cautious markets, and if you don’t know what you’re doing, you won’t last.
The Insurance Angle
You can tell they’ve got their eye on insurance BPO as a growth area, and that’s a smart move. After all, insurance claims are repetitive, time-consuming, and have to be handled carefully, and agencies lose a lot of hours to this kind of work. If you can take it off their plate without dropping the ball, you’ve got something valuable.
This feels like the part of their business that might really take off, and they already understand compliance, they already know how to build reliable teams offshore, and if they keep investing here, this could become their biggest strength.
You Can See What’s Going On
One of the big problems with outsourcing is not knowing what’s happening – you hand over work, then just wait and hope it comes back on time. Felcorp goes in the other direction, and they use workflow analytics and reporting to keep clients in the loop.
You don’t have to chase people down to find out what’s been done. You can just check, which sounds like a small thing, but it changes the relationship so it feels more like working with an extended team than lobbing work into the unknown.
Compliance Is Part Of It
Everything in financial services comes back to compliance, which isn’t a nice-to-have, it’s basically everything. You’ll see that Felcorp talks a lot about compliance, and in their case, it doesn’t sound like a throwaway line.
Of course, they could go further by sharing more details about exactly how they manage security and regulation, but when you take a look you’ll see the focus is already in the right place, and that’s really reassuring.
Who They’re Best For
Felcorp’s sweet spot isn’t giant corporations with huge IT departments, it’s smaller and mid-sized firms that want to grow without adding a big pile of extra salaries and HR headaches. If you’re a financial adviser picking up new clients fast, or an insurance agency stuck under a mountain of claims, this is the kind of partner that can make a difference.
What Would Make Them Stronger?
Like any growing company, there are a few areas where Felcorp could tighten things up:
- More real examples from actual clients would make their story more tangible.
- More detail on compliance measures would help build trust even faster, especially in strict markets like the US and UK.
- A wider set of insurance services could make them an even bigger player in that space.
These are pretty fixable things, though, and they could be great growth opportunities.
Final Thoughts
Felcorp Support isn’t trying to reinvent outsourcing, they’re just doing it in a way that feels clear. And since they stick to what they know and don’t hide their prices, you can rest assured you’ll get what you want how you want it.
