80% of consumers prefer digital payments over cash – what does it mean for businesses?

  • 80% of consumers now prefer digital payments over cash, driven by convenience and technological advances.
  • Digital wallets and fintech companies are gaining consumer trust, with many using contactless and mobile payments regularly.
  • Online casinos benefit from fast digital transactions, which improve user experience and budgeting flexibility.
  • Ecommerce and travel industries rely heavily on digital payments for seamless, cross-border transactions and improved cash flow.
  • Digital payments offer greater security, speed, and convenience for both consumers and businesses, reducing reliance on cash.

The world lives in different times, and cash is no longer the king it was. Technology has advanced massively, and payment in cash or by cheque aren’t the only option (although in some cases it can be advantageous). It’s possible to pay by transfers online, or to scan a debit card, or even scan a mobile phone linked to the card and pay.

All of this provides consumers with immense convenience. So much convenience, in fact, that now they’re shifting more towards paying digitally. Below is a further look at this preference, why it matters to online casinos and other businesses where digital payments are an important part of doing business.

The preference for digital payments

Research by renowned consultancy firm McKinsey in 2023 found more businesses are beginning to offer digital payment options, and more consumers in the US are beginning to embrace them. Buying online has grown especially strong.

The research also detected that people had begun consolidating digital wallets and had started to trust fintech companies as much as they do banks, if not more, as a secure pair of hands when handling their financial data.

Over in the UK, in July 2024, research found that in the last seven days of the research being conducted, 80% of the respondents had used contactless payments. Fifty percent of the respondents also confirmed they used cash less. Almost 74% stated they added a new card to their digital wallet automatically, 40% reported they’d used a mobile wallet in the last week, and 68% stated they felt comfortable leaving their physical wallets at home. Twenty percent of the respondents also mentioned they’d consider switching to a digital bank completely.

The importance of digital transactions for businesses

Today, lots of businesses rely heavily on digital transactions. One type is the online casino. Players don’t want to have to wait too long to credit their account or withdraw their winnings. Whereas bank transfers and card payments can take longer, online casinos can process payments from a digital wallet much more quickly. Being able to use a digital wallet also helps players to budget more easily because they can designate a specific amount of money solely to their gaming and place it in the wallet.

The demand for fast digital transactions is especially clear in the online gambling world, where players are turning to fast withdrawal casinos more than ever. In this space, the speed at which you can access your winnings matters just as much as the game itself. In countries where gambling is on the rise, like Canada, Casinos that offer fast withdrawals are growing in popularity because players want immediate access to their funds. There are quite a few to choose from, all with their own perks so Casino.org lists them to save their readers time. For platforms in this space, providing smooth, secure, and fast digital payment options isn’t just a perk, it’s a competitive edge.

Other businesses that rely heavily on digital transactions

Online casinos aren’t the only businesses that have realized how important digital transactions are to meet the needs of their business and of consumers. For the businesses, digital transactions improve cash flow and, thanks to security features such as two-factor authentication (2FA), help to protect the business against fraud.

For the customers, digital wallets such as Apple Pay and Google Pay allow them to make fast, seamless payments and either carry no cash or minimal amounts of cash, which can make them feel safer.

Ecommerce

Digital payment options are vital for ecommerce businesses such as Amazon that conduct almost all their business online, if not all of it, including their transactions. Not only can businesses like Amazon take payment from citizens in their home country, but also from consumers in other countries as the company expands into new markets.

Travel and tourism companies

Companies in travel and tourism rely heavily on digital transactions. New markets are emerging, such as:

  • Digital nomads who work from around the world, post about their lives and how they’re travelling for less on social media, and don’t wish to carry lots of cash
  • Speciality travellers, who are heading to a destination abroad or locally for health, wellness, or study reasons, and are looking for ways to make a potentially stress experience easier
  • Corporate travellers, who want to travel like consumers and must prove expenses or make changes on the fly.

Digital payments make cross-border payments easier and can save travel and tourism companies money in the long run.

Cash is much less king than it once was, as consumers shift to paying digitally for goods and services. It’s safer, faster, and, in general, more secure. Both the consumers and companies benefit from digital transactions, so it’s convenient for the two.

 

Sofía Morales

Sofía Morales

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